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Coronavirus (COVID-19) information

Last updated: 9.30 am 13 May 2020.

This page will be updated on a regular basis. Please keep checking for the latest advice and information

Staying safe

On 11 May 2020, the UK Government updated the emergency measures by introducing a phased recovery. Starting with Step 1 on 13 May, the new message is to Stay Alert, meaning stay at home as much as possible and continue to work from home if you can. If you do go out, continue to stay 2 metres (6ft) away from other people.

Please keep up to date with the latest requirements by visiting the government’s Coronavirus (COVID-19): what you need to do website.

Sources of advice

Information regarding COVID-19 should only be trusted when coming from official sources, such as:

Local information sources:

If you need help

Vulnerable residents

Register here if you have a medical condition that makes you extremely vulnerable to Coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food. If you’re not sure whether your medical condition makes you extremely vulnerable, still check to see if you can register. You can register yourself, or on behalf of someone else.

If you have registered but not received a call and need emergency food, please email coronavirus@bristol.gov.uk marking the subject heading as URGENT, so the council can contact you directly and assess your needs.

A telephone #WeAreBristol hotline has been launched by Bristol City Council to help the city’s most vulnerable citizens who really need help right now. Call FREEPHONE 0800 694 0184 (initially 8.30am-5pm, Mon-Fri). 

If possible, arrange for a family member, friend or neighbour to collect essential supplies like food and medicine on your behalf. If you do not have anyone to help, you can request to be linked with a local volunteer through Acorn Coronavirus Community Support.

For those most in need, care boxes are available. Someone will be in touch within 12 hours to arrange a delivery to you.

If you are concerned about loved ones living in a different area of the country at a time when you are unable to visit them, you can search for local volunteer support networks in their area at the COVID-19 Mutual Aid UK site.

Helping others



Donations are urgently needed for the following national and local appeals:

Self-report your symptoms

The COVID Symptom Tracker App has been launched as part of a research programme designed by doctors at Guys and St Thomas’ Hospitals and scientists at King’s College London to help slow the spread of COVID-19 and identify at-risk cases sooner. Download the app and self-report your symptoms daily, even if you feel well.